Last updated: 19 September 2026

name: Adeel ahmad

Appliance Care (“we,” “us,” “our”) repairs household appliances — fridges, washing machines, ovens, dishwashers, dryers and vacuums — for customers across Hobart, Portage, Merrillville, Valparaiso, Crown Point and greater Northwest Indiana. This Privacy Policy explains what personal information we collect when you book a repair or use this website, why we collect it, and the choices you have.

1. Information We Collect

When you submit a booking request through our website, we collect the details needed to send a technician to your property, including:

  • Your name, phone number and email address
  • Your property address (street address and suburb), so a technician can attend
  • Property type (e.g. house, unit, rental)
  • The appliance brand, model, and a description of the problem
  • Warranty and retailer details, where relevant to your repair
  • A preferred appointment time
  • An onsite contact’s name and phone number, if you are booking on behalf of someone else at the property (for example, a landlord or property manager booking for a tenant)

We also automatically collect some technical information when you browse our website, such as your IP address, browser type, device type, and pages viewed, through cookies and standard website analytics.

2. How We Use Your Information

  • To arrange, schedule and carry out your appliance repair, including sending a technician to your address
  • To send you a confirmation of your booking request by email
  • To contact you about your appointment, quote, or an active repair
  • To process warranty claims where you have asked us to liaise with a retailer or manufacturer
  • To maintain records for invoicing, our 12-month workmanship guarantee, and legitimate business record-keeping
  • To improve our website and service

3. How We Share Information

We do not sell your personal information. Booking details are sent by email to our own business inbox and handled by our technicians and administrative staff for the purpose of carrying out your repair. We also rely on service providers to operate our business, including:

  • Website hosting provider — which stores and processes our website and the email delivery of your booking request
  • Retailers or manufacturers — only where you have asked us to action a warranty claim on your behalf

We only disclose personal information to others where required by law, or with your consent.

4. Bookings Made on Behalf of Someone Else

If you are a landlord, property manager, or otherwise booking a repair for a property where you do not live, you confirm that you are authorised to arrange the visit and to share the onsite contact’s name and phone number with us so our technician can coordinate access.

5. Cookies

We use cookies for essential website functionality, performance (caching), and basic analytics to understand how visitors use our site. You can control or disable cookies in your browser settings, though parts of the site may not function as intended if you do.

6. Data Retention

We keep your booking and job information for as long as necessary to complete your repair, honour our 12-month guarantee, and meet our record-keeping and tax obligations, after which it is deleted or de-identified where we no longer need it.

7. Your Rights

Under applicable privacy law, you can ask us:

  • What personal information we hold about you
  • To correct information that is inaccurate or out of date
  • To delete personal information we no longer need to hold

To make a request, contact us using the details in Section 9. If you are not satisfied with our response, you may contact your relevant state or federal privacy regulator.

8. Data Security

We take reasonable steps to protect the personal information we hold, including your property address and contact details, from misuse, loss, or unauthorised access. No method of storage or transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Contact Us

Questions about this Privacy Policy or your personal information can be sent to:

10. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page shows when it was last revised.